Terms & Conditions
Last updated: 27/06/23
These Terms and Conditions (“Terms”) govern your use of the enticingcolours.co.uk website (the “Website”) and your purchase of products offered by Enticing Colours (“we,” “us,” or “our”). By accessing or using our Website and making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or make any purchases.
1. Website Use
1.1. Eligibility
You must be at least 18 years old to use our Website and make a purchase. By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.
1.2. Account Creation
To make a purchase on our Website, you may need to create an account. You are responsible for providing accurate and complete information during the registration process and for keeping your account credentials confidential. You agree to notify us immediately of any unauthorized use of your account.
1.3. Website Content
All content available on our Website, including text, graphics, images, product descriptions, and logos, is the property of Enticing Colours and protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content from our Website without our prior written consent.
1.4. Prohibited Activities
When using our Website, you agree not to:
- Violate any applicable laws, regulations, or third-party rights
- Engage in unauthorized access or use of our systems, including hacking or data mining
- Transmit any viruses, malware, or other malicious code
- Interfere with or disrupt the operation of our Website or servers
- Engage in any activity that could harm or negatively impact our business, reputation, or users’ experience
2. Product Orders and Payments
2.1. Product Availability
The products displayed on our Website are subject to availability. We reserve the right to modify or discontinue any product without prior notice. We will make reasonable efforts to accurately display the availability of products but cannot guarantee their availability at all times.
2.2. Product Descriptions and Pricing
We make every effort to provide accurate product descriptions and pricing information on our Website. However, we do not warrant that the descriptions and prices are error-free. In the event of an error, we reserve the right to correct it and cancel or refuse any affected orders.
2.3. Order Confirmation
After placing an order, you will receive an email acknowledging your order. This email does not constitute acceptance of your order but is a confirmation that we have received it. Acceptance of your order and formation of a contract occur when we send a separate email confirming the shipment of your products.
2.4. Payments
All payments made through our Website are securely processed using reputable payment gateways. By providing your payment information, you authorize us to charge the specified amount for your order. We reserve the right to refuse or cancel any orders if payment cannot be processed or if fraud is suspected.
2.5. Shipping and Delivery
We will make reasonable efforts to ship your products within the specified timeframe. However, delivery dates are estimates and not guaranteed. We are not liable for any delays or damages arising from shipping carriers or events beyond our control.
3. Returns and Refunds
3.1. Return Policy
We accept returns for eligible products within [number of days] days from the date of delivery. To initiate a return, please contact our customer support and follow the provided instructions. Products must be returned in their original condition and packaging.
3.2. Refunds
Upon receiving and inspecting the returned products, we will issue a refund in the original payment method, excluding any shipping charges. Refunds are typically processed within [number of days] days after receiving the returned products. Please note that refunds may take longer to appear in your account depending on your payment provider.
3.3. Non-Returnable Items
Certain products, such as personalized or custom-made items, may not be eligible for return or refund unless they are defective or damaged upon delivery. We will clearly indicate non-returnable items on our Website.
4. Limitation of Liability
4.1. Disclaimer of Warranties
Our products and Website are provided on an “as is” and “as available” basis without any warranties, express or implied. We do not warrant that our products or Website will be error-free, uninterrupted, or free of viruses or other harmful components. You use our products and Website at your own risk.
4.2. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our products or Website, even if we have been advised of the possibility of such damages.
5. Indemnification
You agree to indemnify, defend, and hold harmless Enticing Colours and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or related to your use of our products or Website, violation of these Terms, or infringement of any third-party rights.
6. Modification of Terms
We reserve the right to modify these Terms at any time. The updated Terms will be effective as of the date indicated at the beginning of the document. By continuing to use our Website and make purchases after any modifications, you agree to be bound by the revised Terms.
7. Governing Law and Jurisdiction
These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts of the United Kingdom.
8. Contact Us
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
6 Prykes Drive
Chelmsford, CM11TP, UK
Email: [email protected]
Please allow up to 30 days for us to respond to your inquiries.
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Note: These terms and conditions are provided as a general template and should be customized to fit your specific business and legal requirements. It is important to consult with legal professionals or experts to ensure compliance with applicable laws and regulations.