Refund and Returns Policy

Last updated: 27/06/23

Thank you for shopping at Enticing Colours. We strive to provide high-quality products and exceptional customer service. If, for any reason, you are not satisfied with your purchase, we are here to assist you. Please read this Returns and Refund Policy carefully to understand the terms and conditions governing returns and refunds.

1. Returns Eligibility

1.1. General Returns

We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

– The product must be in its original condition, unused, and in its original packaging.

– The product should not show any signs of wear, damage, alteration, or misuse.

– Any included accessories, tags, or promotional items must be returned along with the product.

– The product should not fall under the category of non-returnable items (as mentioned below).

1.2. Non-Returnable Items

The following items are non-returnable unless they are defective or damaged upon delivery:

• Personalized or custom-made products.
• Perishable goods.
• Intimate or sanitary goods.
• Gift cards or downloadable software.

2. Return Process

2.1. Contacting Customer Support

To initiate a return, please contact our customer support team within 30 days of receiving the product. You can reach us by email at [email protected] or by phone at [Insert Phone Number]. Please provide your order number, a detailed description of the reason for the return, and any relevant supporting documentation or photographs.

2.2. Return Authorization

Upon receiving your return request, we will assess your eligibility for a return and provide you with a return authorization. Please do not send the product back without obtaining a return authorization from us.

2.3. Return Shipping and Packaging

The buyer is responsible for the cost of return postage. Please ensure that the product is securely packaged to avoid damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product. We are not responsible for any lost or damaged items during the return shipping process.

2.4. Return Address

All returns must be shipped to the following address:

Enticing Colours

6 Prykes Drive

Chelmsford

CM11TP

United Kingdom

2.5. Timeframe for Returns

The returned product must be postmarked within 7 days of receiving the return authorization. Late returns may not be accepted, and we reserve the right to deny the refund.

3. Refund Process

3.1. Inspection of Returned Product

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria mentioned in section 1. If the product does not meet the criteria, we reserve the right to refuse the refund and return the product to you.

3.2. Refund Issuance

If the returned product meets the return eligibility criteria, we will process the refund within [number of days] days of receiving the returned item. The refund will be issued in the original form of payment used for the purchase, excluding any shipping charges. Please note that the refunded amount may take additional time to appear in your account, depending on your payment provider.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in section 2 and place a new order for the desired item on our website.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We may request photographs or other evidence of the damage or defect to assist us in resolving the issue promptly. In such cases, we will provide a return authorization and cover the return shipping costs.

6. Contact Us

If you have any questions, concerns, or requests regarding our Returns and Refund Policy, please contact us at:

Enticing Colours

6 Prykes Drive

Chelmsford

CM11TP

United Kingdom

Email: [email protected]

Phone: 07946138180

Please allow up to 30 days for us to respond to your inquiries.

—

Note: This Returns and Refund Policy is provided as a general template and should be customized to fit your specific business and legal requirements. It is important to consult with legal professionals or experts to ensure compliance with applicable laws and regulations.